Return Policy


Returns & Exchanges

We are dedicated to providing our customers with the very best service. If you are unsatisfied for any reason, please contact our Contact Service Team at sales@footlex.com to request a return and to receive a RMF (Return Merchandise Form). 

 

Returns & Exchanges

Returns are accepted within 7 days of receiving your package. We ONLY accept returns for items that have not been worn, altered, washed, or damaged. Please pack and ship the items you wish to return with all tags attached. All returns will only be issued Store Credit (no cash refunds given) or you may also exchange it for another size or item of equal or lesser value. Store Credit issued has no expiry date, and you may use it at anytime you want.

Please note that shipping costs are expenses incurred during product returns. Express shipping costs are non-refundable and will not be reimbursed to customers who have paid for this extra service.      

Please note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance.

(Footlex will not be responsible for items lost during return shipping)

To ensure speedy service, please have the following information ready when you email us at sales@footlex.com

  • Your order number
  • Product name of the item you wish to return
  • Reason for requesting a RMF (Return Merchandize Form)


Defective or Wrong Items

If you received the wrong product from us, or if it arrives defective or damaged because of it's transit, please contact our Customer Service Team at sales@footlex.com as soon as possible. Please also kindly provide photos. We will make sure that the situation is resolved for you.

Please note: As a customer, you are responsible for the return shipping costs and we recommend that you use a service with tracking and/or insurance.

(Footlex will not be responsible for items lost during return shipping)

 

Missing item(s) 

IF you receive a package and it does not include all items, please relax. Sometimes items are shipped separately due to weight restrictions/ coming from a difference warehouse. Simply email us at sales@footlex.com with your order number and item(s) received, and we will get back to you as soon as we can.